These are charges which a tenant pays to the letting agent, to carry out checks on the tenant’s identity and financial situation.
A payment card issued to Tenants which can be used to make rent payments to CanDo and is accepted at a wide variety of shops/Post Offices with PayPoint facilities.
A broad term used to describe day-to-day incidents of nuisance and disorder that affects people’s lives. This can cover everything from litter to aggressive dogs, vandalism to noisy neighbours and public drunkenness to noisy vehicles.
This is the professional and regulatory body for letting agents in the UK. Visit their website here
This is the agreement which explains tenant and landlords rights and responsibilities and is the most common form of tenancy agreement in the UK.
An informal name for a measure introduced in the Welfare Reform Act 2012, by which the amount of housing benefit paid to a claimant is reduced if the property they are renting is judged to have more bedrooms than necessary.
A limit on the total amount of certain benefits you can get if you are working age. The Benefit Cap will only affect you if you’re getting Housing Benefit or Universal Credit. If the cap affects you, your Housing Benefit or Universal Credit is reduced.
An amount of monies taken for security and held against the property in a government scheme, until the end of the tenancy. Deductions can be made from the bond for any dilapidations or loss.
An insurance scheme that covers any money handled by your letting agent, whether you are a landlord, tenant or other client. Provided by professional bodies such as ARLA.
A designated area of a property which is for use by all residents, for example entrance hallway/stairwell or communal garden or bin store.
This is permission given by various parties during letting a property. For example landlords securing consent from the mortgage lender and insurance company to let the property or tenants giving consent for referencing checks.
This is a certificate that we require from all of our landlords to ensure that the electrical installation at a property complies to current regulations and is safe. Electrical certificates must be carried out by an NICEIC or ECA approved engineer.
An emergency maintenance service provided by CanDo to cover periods when our office is closed. An emergency situation is when the issue is dangerous, life threatening or may result in personal injury or serious deterioration of the property.
This is a legally required assessment of how energy efficient a residential property is. It is valid for 10 years and is required for all properties which are advertised for sale or rent unless the property is a listed building.
A comprehensive service that provides every aspect of the management of your property. To include, rent collection, property inspections, inventory reports, tenancy management issues, maintenance/repairs, check out and bond processing.
This is a regulation which was introduced to prevent landlords providing furniture and furnishings to tenants which were not fire resistant. It specifies what fire resistant furnishings a landlord has to provide to a tenant in a property.
This is a legally required certificate which needs to be renewed on an annual basis to ensure any appliance such as a boiler or a gas fire is operating safely in the property. Gas Safety checks must be carried out by a Gas Safe engineer.
Licensed HMO’s – require a licence to be operated legally – This is a definition of a property which is rented to at least five tenants who form more than two households who share toilet, bathroom, kitchen and other facilities and the property is located over three floors or more, (this can include a commercial premises on the ground floor). You can also have an unlicensed HMO. All HMO’s are required to meet special regulations.
A means tested social security benefit that is intended to help meet housing costs for rented accommodation.
These are checks which a letting agent should make on both landlords and tenants to ensure they are who they say they are. Examples include passport, driving licence, bank statements and utility bills of a previous address you have lived at for three or more years. The money laundering regulations govern these checks which an agent is obligated to carry out.
An examination of the property condition carried out periodically throughout a tenancy at a time pre-arranged with the Tenant. The inspection is designed to highlight any tenancy issues and repair requirements.
A complete list of items and general record of property condition documented in a report and selection of recorded photographs, taken prior to a tenancy commencing
A professional tenant find only service, where the landlord will undertake their own management of the property/tenancy once the tenant has moved in.
Provincial government in charge of local services. Each borough runs services such as schools, collecting waste, and managing the road network. They set the Council Tax which is typically paid by tenants.
This is set rent levels based on property size as defined by the local authority
A smoke detector that is wired into the main electrical system and not only run on a battery.
Every property has their gas and electricity usage measured on a daily basis. Some properties have their water usage measured too. Meter readings have to be taken on the day the tenant moves in and the day they move out. This helps to avoid disputes once the tenant has left.
These are regulations which mean we are required to make checks on potential landlords and tenants to make sure the property and any rent is being paid from legitimate sources. Contact your local office for more information about money laundering regulations.
This is testing for electrical goods within a property to make sure they are safe, for example a microwave, lamp or kettle. These tests should be carried out by a competent person. Contact your local office for more information about PAT.
A pre-tenancy check carried out on a prospective tenant to ensure their suitability for your property.
This is where a tenancy due to come to an end can be extended or renewed with the consent of both the landlord and the tenant. Extensions and renewals may include a change in rent.
The state of being behind in fulfilling your rental obligations. A rent account is said to be “in arrears” if one or more contractually required payments have been missed.
A professional service that we offer that guarantees the landlords rent, whilst a tenancy is in place. ( subject to passing professional referencing )
An assessment carried out by the Local Authority on social housing tenants, prior to a tenancy commencing to assess the suitability of tenants within the Private rented sector.
A Section 21 Notice, named after Section 21 of the Housing Act 1988, is the notice a landlord can give to a tenant to regain possession of a property if the tenancy is an Assured Shorthold Tenancy.
An instruction a bank account holder gives to his or her bank to pay a set amount at regular intervals to another’s account, for example weekly/monthly rent. The instruction is sometimes known as a banker’s order.
This is calculated by HM Revenue and Customs in the UK. Under the Income and Corporation Tax Act 1988 we are obliged to disclose the details of the names, addresses and rental income received for all landlords for whom we act on behalf of.
These are the legal documents which agree the terms and conditions of letting a property between a landlord and tenant. The agreement explains the rent to be paid, the date it should be paid, the rights and responsibilities of a landlord and tenant and under what circumstances the agreement can be terminated.
This is a government backed scheme which requires by law the tenants deposit to be protected either with a third party company or via insurance. There are five tenancy deposit schemes and we use the Deposit Protection Service (DPS).
This may be a clause within the tenancy agreement which allows a tenant the right to renew their tenancy in accordance with the terms of the agreement. Contact your local office if you have any queries about renewing your tenancy.
Some simple maintenance responsibilities for which tenants are responsible at a property, rather than the Landlord. For example changing light bulbs, replacing smoke alarm batteries or tightening a loose door handle.
A tenancy may be terminated i.e. the tenant moves out in accordance with the terms of the agreement. Contact your local office if you have any queries about terminating your tenancy.
A welfare benefit launched in the United Kingdom in 2013 to replace six means-tested benefits and tax credits: Jobseeker’s Allowance, Housing Benefit, Working Tax Credit, Child Tax Credit, Employment and Support Allowance and Income Support.
These are services provided to the property such as electric, gas and water. Electricity and gas may be supplied by the same company, water will be supplied by only one company at a local level.
The amount of damage that can be reasonably expected in the circumstances or defined as damage caused by aging or normal use
Changes in the operation of a given welfare system. There are currently many welfare changes that are being introduced under the new government. E.g. Universal credit, benefit cap and bedroom tax